Overview
Acorium packages are customized research and development services. Payment covers the time, analysis, research, organization, and report preparation performed for the specific project—not a guaranteed favorable conclusion.
This policy applies to purchases made through acorium.tech. Mandatory consumer rights under applicable law are not waived.
Cancellation before custom work begins
If you request cancellation before Acorium begins substantive review or research, Acorium may approve a full refund. A draft being saved in the customer account does not by itself mean research has begun. Once the project enters the active research workflow, the package-specific rules below apply.
Tier 1 — Prototype Blueprint
Tier 1 may qualify for a refund when Acorium determines, after reasonable review, that it cannot provide a reasonable prototype or proof-of-concept path within the purchased scope.
A Tier 1 refund is not automatically owed because the invention is difficult, estimated costs are high, testing is required, a specialist is recommended, or the customer chooses not to continue.
Tier 2 and Tier 3
Tier 2 and Tier 3 involve substantial custom research and planning. After substantive work begins, these packages are generally non-refundable.
If Acorium cannot materially deliver the purchased scope, Acorium may offer a full refund, a proportional refund reflecting unperformed work, a corrected delivery, or another reasonable resolution. The appropriate remedy depends on work completed and applicable law.
Circumstances that do not create refund eligibility
- Failure to obtain a patent, grant, loan, investment, manufacturer, supplier, partner, customer, or regulatory approval.
- A third party declining to respond or work with the customer.
- Changes in market conditions, prices, contacts, or regulations after delivery.
- Customer delay, incomplete information, or failure to answer clarifications.
- Failure to download or use a delivered report.
Duplicate or unauthorized charges will be investigated separately and corrected when verified.
Continued projects and separate tier purchases
Every tier is a separate full-price purchase. Tier 1 does not reduce the $50 Tier 2 price, and an earlier tier does not reduce the $250 Tier 3 price. A refund decision for one phase does not automatically refund or cancel a separate completed phase.
Corrections and included revisions
Factual mistakes, broken links present at delivery, missing purchased sections, or file-delivery problems should be reported promptly. Acorium may correct the report or provide the revision included with the package. A correctable issue does not automatically require a refund.
How to request a refund
Email AcoriumLLc@gmail.com from the address connected to the project. Include the project reference, package, payment date, and reason for the request.
Approved refunds are returned to the original payment method. Square and the customer's financial institution control when the credit becomes visible. Acorium will provide notice when the refund request has been approved or denied.
Payment disputes and chargebacks
Contact Acorium before filing a payment dispute so billing errors or service issues can be reviewed. Nothing in this policy prevents a customer from using rights provided by law or the card issuer. Knowingly filing a false or misleading dispute may result in account suspension and submission of relevant project and transaction records to the payment processor.
Changes and contact
Acorium may update this policy prospectively. The policy in effect when a phase is purchased will govern that phase unless applicable law requires otherwise.